Return & Refund Policy

At PawfectlyNest, we want you and your pet to love every purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase or order confirmation is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Used pet products
• Personalized or custom-made items
• Final sale or clearance items

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Exchanges

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll gladly send a replacement or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Page or email our support team.

Thank you for shopping with Pawfectly Yours and supporting our growing pet-loving community. 🐾